We want you to love your PAHAL products. If something isn't right, our hassle-free return and refund policy has you covered.
7-Day Return Window
You may return eligible items within 7 days of delivery. To be eligible, items must be unused, undamaged and returned in their original packaging with all tags and accessories intact.
How to Initiate a Return
Simply go to My Orders in your account, select the item and click Return. Our team will arrange a pickup or guide you through the process.
Non-Returnable Items
For hygiene and safety reasons, certain items such as customised products and clearance-sale items are not eligible for return unless they arrive damaged or defective.
Refund Process
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days to your original payment method. For COD orders, refunds are issued to your bank account or wallet.
Damaged or Defective Items
If you receive a damaged, defective or wrong item, please contact us within 48 hours with photos. We will arrange a free replacement or full refund at no extra cost.
Exchanges
Need a different size or colour? You can request an exchange during the return window, subject to stock availability.
Refund Timelines
- UPI / Wallets: 1–3 business days
- Credit / Debit Cards: 5–7 business days
- Net Banking: 3–5 business days